Privacy Policy

1. Introduction

dun4u.ai ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service at realtor.dun4u.ai.

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

Information you provide directly:

• Account information: name, email address, password, phone number, business name, market area
• Billing information: processed securely by Stripe — we do not store credit card numbers
• Content you create: landing pages, lead magnets, email campaigns, social posts
• Communications: messages you send to our support team

Information collected automatically:

• Usage data: pages visited, features used, actions taken within the platform
• Device information: IP address, browser type, operating system
• Log data: access times, referring URLs, error logs

Information from third parties:

• Lead data synced from your CRM integrations (HubSpot, Salesforce, Follow Up Boss, GoHighLevel)
• Social media data from connected accounts (Facebook, Instagram, LinkedIn)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Process transactions and send billing-related communications
• Send transactional emails (account verification, password resets, trial expiration notices)
• Respond to customer service requests and support inquiries
• Generate AI-powered content on your behalf
• Monitor and analyze usage patterns to improve the platform
• Detect and prevent fraud and abuse
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data to train AI models without your explicit consent.

4. Your Lead Data

Lead data captured through your dun4u.ai landing pages belongs to you. We process this data solely to provide the Service — including CRM sync, email campaigns, and lead scoring. We do not share, sell, or use your leads' data for any purpose other than delivering the Service to you.

You are responsible for ensuring that your use of lead data complies with applicable privacy laws, including GDPR, CCPA, and CAN-SPAM, and for obtaining any necessary consents from your leads.

5. Information Sharing & Disclosure

We may share your information with:

• Service providers: Stripe (payments), SendGrid (email delivery), OpenAI (AI content generation), and infrastructure providers — only as necessary to provide the Service
• CRM platforms: Data you choose to sync to HubSpot, Salesforce, Follow Up Boss, or GoHighLevel
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you

6. Data Security

We implement industry-standard security measures to protect your data, including:

• PBKDF2 password hashing with 100,000 iterations
• HTTPS encryption for all data in transit
• Multi-factor authentication (TOTP) available for all accounts
• Secure session management with token expiration
• Access controls limiting data access to authorized personnel

Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your account data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law or legitimate business purposes (e.g., billing records for tax compliance).

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Opt-out: Unsubscribe from marketing emails at any time

To exercise these rights, email support@dun4u.ai. We will respond within 30 days.

9. Cookies

We use essential cookies to maintain your session and authentication state. We do not use third-party advertising cookies or tracking pixels. You can disable cookies in your browser settings, but this may affect the functionality of the Service.

10. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us at support@dun4u.ai and we will delete it promptly.

11. California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, the right to delete your personal information, and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@dun4u.ai.

12. GDPR (European Users)

If you are located in the European Economic Area, our legal basis for processing your data is: performance of a contract (to provide the Service), legitimate interests (security, fraud prevention), and compliance with legal obligations. You have the rights outlined in Section 8 above. To make a request, contact support@dun4u.ai.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on the Service. Your continued use after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact: